Privacy Policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Silkara Hair (the “Site”). We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your:

  • Web browser type
  • IP address
  • Time zone
  • Cookies stored on your device

As you browse, we collect information about:

  • Web pages and products you view
  • Referral sources (e.g., search engines or social platforms)
  • How you interact with the Site (e.g., clicks and scrolls)

This is referred to as “Device Information.”

We collect Device Information using:

  • Cookies – Data files stored on your device (see www.allaboutcookies.org)
  • Log files – Record actions on the Site including IP address, browser, ISP, and timestamps
  • Web beacons/tags/pixels – Track browsing behavior and conversions

When you make a purchase or attempt to do so, we also collect:

  • Your name
  • Billing and shipping address
  • Email address and phone number
  • Payment information (including credit card numbers)

We refer to this as “Order Information.”

“Personal Information” in this Privacy Policy includes both Device and Order Information.

2. How We Use Your Personal Information

We use the Order Information to:

  • Fulfill and ship orders
  • Process payments
  • Send invoices and confirmations
  • Communicate with you
  • Screen for fraud and risk
  • Send marketing (only with your consent)

We use Device Information to:

  • Identify suspicious activity (e.g., IP fraud checks)
  • Understand customer behavior and improve performance
  • Measure the success of advertising campaigns

3. Sharing Your Personal Information

We share your Personal Information with third parties for the purposes outlined above:

We may also share your information to comply with laws and respond to legal requests (e.g., subpoenas, search warrants).

4. Behavioural Advertising

We may use your information to provide targeted ads or marketing communications we believe will interest you.

To opt out of targeted advertising, visit:

5. Do Not Track

Please note that we do not change our Site’s data practices in response to "Do Not Track" browser settings.

6. Your Rights Under the Australian Privacy Act

Under the Privacy Act 1988 (Cth), you have the right to:

  • Request access to the personal information we hold about you
  • Request corrections if your personal data is inaccurate
  • Withdraw your consent to receive marketing communications at any time
  • Request deletion of your personal data (subject to legal retention requirements)

If you would like to exercise any of these rights, please contact us using the details below.

7. European Users (GDPR)

If you are a resident of the European Economic Area (EEA) or UK:

  • We process your information to fulfill contracts (e.g., purchases)
  • Your information will be transferred outside Europe (to Australia, the U.S., or Canada)
  • You may contact us for access, updates, or deletion of your data

8. Data Retention

We retain your Order Information for our records unless you request deletion. This may be required to comply with tax or financial reporting laws.

9. Changes to This Policy

We may update this policy from time to time for legal or operational reasons. Updates will be posted on this page with the effective date revised accordingly.

10. Contact Us

If you have questions, would like to make a complaint, or need to exercise your privacy rights, contact us at:

info@silkarahair.com