Order early – holiday processing up to 10 business days

VIP Early Access is on. Check your inbox for your exclusive code!

Free Shipping on Orders Over $150 Australia Wide! 🇦🇺

Pay in 4 × interest-free with Afterpay OR or from $10/week with Zip

 'Best extensions I've ever bought!' – Sarah, Sydney

Rated 4.8/5 Stars by Aussie women.

Join 3,000+ happy Australian customers.

Trusted by Thousands | Easy Returns 🇦🇺

Shipping policy

Shipping Policy

Thank you for shopping with Silkara Hair. This policy explains how we process and deliver orders. It does not limit your rights under the Australian Consumer Law (ACL).

Where we ship We ship to Australia, New Zealand and selected international countries. Available countries are shown at checkout.

Shipping costs

    • Australia & New Zealand: Standard shipping $7.99; free on orders of $150 or more.
    • International: Standard shipping $15; free on orders of $150 or more.
    • Priority Processing (optional): an alternative to Standard shipping that moves your order to the front of our processing queue. The price includes standard delivery: Australia & New Zealand $10 (or $4.90 on orders of $150 or more); International $20 (or $7.99 on orders of $150 or more). It speeds up preparation only, not transit time.
    • Express (DHL / FedEx): available on selected products to Australia and New Zealand. Price and estimated delivery time are shown at checkout.

    All prices are in AUD. All charges are shown at checkout before you pay.

    Order processing Orders are prepared within 1–5 business days (Monday–Friday, excluding public holidays). In peak periods (e.g. major sales and holidays) this may take up to 10 business days. We start processing quickly, so changes to your order may not be possible once it's confirmed — contact us as soon as possible if you need to change something. If your order includes several items, they may ship separately from different warehouses and arrive on different days, with separate tracking numbers.

    Estimated delivery times (after dispatch)

    • Australia: 5–14 business days
    • New Zealand: 7–15 business days
    • United States: 8–15 business days
    • Canada: 7–15 business days
    • Europe & UK: 7–15 business days
    • Other countries: 10–20 business days

    These are estimates, not guarantees. Delays can occur due to postal network disruptions, customs, weather or other events outside our control.

    Holiday season shipping During our peak sale and holiday period, orders may take up to 10 business days to process before dispatch, including express orders. Order early for the best chance of delivery before Christmas. Estimated delivery times are shown at checkout and are not guaranteed.

    Tracking You'll receive a shipping confirmation email with a tracking number once your order is dispatched. If tracking hasn't updated within 7 business days of dispatch, please contact us and we'll help locate or resend your order.

    Delays and lost parcels If your order hasn't arrived within 30 days of dispatch, contact us. If a parcel is confirmed lost in transit, we will resend it free of charge or, if you prefer, refund it after allowing 14 days to confirm the loss (see our Return & Exchange Policy).

    Customs, duties and taxes (international orders) International orders may be subject to import duties, taxes or customs fees charged by your country. These are the recipient's responsibility and are not included in our prices unless shown at checkout. If a parcel is refused because duties weren't paid, return shipping and related charges may be deducted from any refund, except where the law says otherwise.

    Incorrect address Please check your shipping address before placing your order. If a parcel is returned to us because of an incorrect or incomplete address supplied by you, you may need to pay the cost of reshipping.

    Questions Email info@silkarahair.com with your order number.