Discover more in our FAQ
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Support hours: Monday-Friday, 7am-3pm
What type of hair extensions do you offer?
What type of hair extensions do you offer?
We offer a range of hair extensions including clip-ins, tape-ins, halo extensions, ponytails, buns, and toppers. Each type is designed for different styling needs and levels of convenience.
Are your extensions made from real human hair?
Are your extensions made from real human hair?
We offer both human hair and high-quality synthetic options. Each product clearly states the material used so you can choose what suits your needs best.
Do you ship internationally?
Do you ship internationally?
Yes, we do ship internationally! We offer worldwide shipping to ensure customers around the globe can enjoy our skincare products. Please note that shipping times and costs may vary depending on the destination country. International customers may also be subject to customs fees or import duties imposed by their country's customs authorities.
How do I choose the right product for me?
How do I choose the right product for me?
You can use our hair match quiz or browse by length, colour, and type. This makes it easy to find the best option based on your natural hair and desired look.
How do I choose the correct hair colour?
How do I choose the correct hair colour?
We recommend matching the extensions to the mid-lengths and ends of your natural hair. You can also use our colour match support for guidance.
What if I’m between two shades?
What if I’m between two shades?
If you’re unsure, we recommend choosing the lighter shade or reaching out to our support team for assistance.
What length should I choose?
What length should I choose?
Shorter lengths offer a natural everyday look, while longer lengths create more volume and a dramatic finish. Our hair length guide can help you visualise the difference.
Can I style the extensions with heat tools?
Can I style the extensions with heat tools?
Human hair extensions can be styled using heat tools like straighteners and curlers. Synthetic extensions may have limitations, so always check product details.





